Thank you for stopping by Etta Arlene. We put a lot of time and effort into creating awesome handcrafted items just for you! Below is some information to help you when ordering from us.
Processing & Shipping Times
Order Processing:
Several of our items are handmade goods so you may need to allow a couple of days for us to create your crafted product. We typically take 3 to 5 business days to process orders. We may need an extra day or two based on volume or quantity of items. Thank you for your patience! Please note we do not process orders on major holidays. All orders ship by USPS. We use USPS calculated shipping to determine the cost of shipping. Shipping is automatically calculated by USPS based on weight and destination. All items shipping in the US take about 2-5 business days. International orders can take up to 2 weeks. All orders receive tracking when applicable and the customer will be notified via email once the package has shipped. We do not expedite orders. We do want to mention, always remember there can be weather delays that could cause longer processing or transit times. Please note, the buyer is responsible for all shipping fees on handmade items.
Free Shipping:
Items that qualify for free shipping have a 2.5 week transit time. Processing times may vary but those items typically process within 1-2 days. All items that ship for free receive tracking, however, we cannot guarantee that they will be shipped via USPS.
Expedited Shipping: We cannot expedite shipping or processing times.
Packaging:
In order to get your items to you as fast & efficient as possible, some items may not ship in the same package. Every package will receive a tracking number when multiple packages are required (for your reference you will have one Order ID).
Shop Policies
Due to the nature of our products we do not offer full returns or exchanges, including Reiki or any other Mindfulness service.
If there is an issue with your order, please contact us at info@ettaarlene.com and we will try our best to resolve the problem.
We cannot be held responsible for items damaged, lost, or stolen while in transit. We try our best to ensure the safe delivery of all items, but if you would like to purchase further insurance please contact us. USPS priority packages automatically come with $50 worth of insurance. Once an order is shipped it is out of our hands. The buyer is responsible for communicating with USPS or other shipping service used if they would like details about the location or status of their shipment.
Address changes can be made within 24 hours if the order has not been shipped. If you require an address change and the order has been shipped, we recommend contacting USPS (or alternative service used) as soon as possible. Multiple addresses must be made in multiple transactions. One address per order.
Orders cannot be canceled once they are shipped. We will not refund/replace an order if it is in transit. If an order is in transit or stuck in customs we recommend contacting USPS (or alternative shipping method used)
OPERATING HOURS:
M-F 9:00 AM to 6:00 PM EST
We do not process orders on holidays.
EMAILS – We respond to emails on business days within 24 to 48 hours
Safety
BODY PRODUCTS:
Product Life: Our products are freshly made in super small batches. They contain all natural ingredients and no preservatives. These products are meant to be used and used up within 6-9 months.
It is important for you to be aware of your skin’s sensitivities before using any of our products. Please proceed with caution if you are at all concerned about your skin’s reaction. Those who are pregnant or nursing should consult their doctor before using any product containing essential oils. Our products and the information on these pages are not intended to treat, cure, prevent or diagnose any medical condition and are not a substitute for the medical advice of a trained physician. If you could potentially be allergic to an ingredient, do not buy.
CANDLES
Please keep your candle in a cool place. When the item is shipped during the summer months we recommend bringing it into the house immediately to protect the wax. We ask that our customers be careful when using our product. After all, it is an open flame and should not be close to anything flammable, near children, or on an unstable platform. Always trim your wick to 1/4″ before lighting. Do not light for more than 4 hours at a time. If all of the wax is melted, blow the candle out. The glass on the candle can get hot, use with caution. If it looks like the candle is getting too hot or if the wick is too short blow the flame out! Again, please use this product with care, never leave unattended when lit.
Please notify us if you could be allergic to any of the materials used in making the candle. We use standard coloring methods, soy wax, cotton wicks, essential oils, fragrance oils. If you are allergic or possibly allergic to anything that could potentially be in this candle (or body product) do not buy.
REIKI
Reiki is an energetic healing modality. ALWAYS, continue medical care and regular wellness visits with your healthcare professional. If you need medical care for any reason (including mental & emotional help) do not hesitate to seek it out! Reiki treatment should not be used in place of medical treatment.
**By placing your Reiki order you agree to a Distant Reiki Session. You confirm you are aware that this is a non-refundable service. You confirm that you know Reiki does not replace professional medical care & everyone experiences Reiki differently. Outcomes may vary. **
Wholesale
Please email us if you are interested in selling our candles or printed goods in your brick and mortar store. Include the name of your store, any websites and/or social links.
Contact
Never hesitate to contact us if you have any question. We can be reached at info@ettaarlene.com
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